Refund policy

Refund and Returns Policy

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.

Faulty or damaged items

If your item arrives faulty or damaged, email contact@cleanuv.shop within 7 days of delivery with your order number and photos of the problem.

We will either replace the item or refund you in full your choice. We won't ask you to send the item back before we act if the fault is clear from the photos.

Items that can't be returned for change of mind

For hygiene reasons, we can't accept change-of-mind returns on any unit that has been used with a toothbrush. This doesn't affect your rights if the item is faulty.

Refund timing

Refunds are processed to your original payment method. Once processed on our end, your bank or card issuer may take a further 3–15 business days to show the funds.

Cancellations

You can cancel an order for a full refund any time before it ships. Email contact@cleanuv.shop as soon as possible with your order number.